Warranty Details

We aim to provide you the good buying experience, 30 days return policy is offered in our store. Please follow our return policy before you return any item(s):
If you are unhappy with your purchase for any reason, you can return it to us in an unused condition in the original packaging within 30 days of purchase and we'll give you a refund or exchange. The refund/Exchange will not include postage costs. Please note you MUST contact us to obtain a Return Authorization and Return Address before returning any part. Any parcel without the Return Authorization will be rejected.
If your item is faulty or was incorrect, you must contact our sales representative before returning the parcel and we will endeavour to solve the problem effectively. Video or picture is required to show the item condition before we issue the Return Authorization.

Important notice

1. Any returned item(s) without Return authorization will be rejected.
2. Please return your item(s) in original packaging and ensure that all packages are securely wrapped
3. We will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible
4. Upon receipt, all products will be inspected at our discretion in 3-5 business days. Then, the updated result will be informed.
If you have made a mistake on purchase and wish to cancel the order before it is dispatched please contact us by email as quickly as possible.

Shipping

1. We will ship your order in one business day once the payment is cleared.
2. Tracking number will be uploaded to your MXR customer account within 24 hours after shipment. Meanwhile, you will get the logistics notification mail.
3. Shipping time usually takes 2-7 business days when products available in local warehouses, and 5-25 business days to International addresses.
4. We only ship the item to PayPal verified shipping address if you pay with PayPal. Please make sure your shipping address is the same as PayPal.
5. Import Tax: We do not cover any import Duty and Tax. Customer should be responsible for the Import tax.
6. Please understand that extra shipping fee may be needed for some International customers, especially buyers from affiliate islands of France, Italy, Portugal, Spain and so on.